SHIPPING POLICY

 

Thank you for visiting and shopping at HWH Crystals. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

 

An email confirmation is sent to your e-mail address after placing your order. Please keep this e- mail as proof of your purchase.

1. Shipment Processing Time

 

Processing time refers to the time it takes for us to prepare your order for shipping.

 

After your payment is authorised and verified, all orders are processed within 1-2 business days. We will contact you if, for some reason, there are any delays.

1. Shipment Locations
   1. Domestic Only

HWH Crystals does not ship internationally at this time. We ship domestic only - anywhere in Australia.

1. Shipment rates and delivery estimates

 

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

Unless there are exceptional circumstances, we make every effort to fulfil your order.

1. Express Shipping

Express orders will be shipped using Australia Post and delivery times determined by them.

 

Express Shipping costs will be determined during checkout.

1. Standard Shipping

Standard orders will be shipped using Australia Post and delivery times determined by them.

 

Standard Shipping costs will be determined during checkout.

1. Heavy and Bulky Shipping

 

Products over 20Kg will require a custom quote from a courier and will incur extra delays in processing the order.

 

We will get quote from various couriers and use the cheapest option available .

 

1. Please note:
   1. Business day means Monday to Friday, except holidays.
   2. Orders are not shipped or delivered on weekends or holidays.
   3. Products may be delivered in separate shipments.

1. 1. We will not be responsible for wrong shipping address if you provide incorrect information.
   2. In-store pickup dates vary based on product availability.

 

1. Tracking Options

 

HWH Crystals aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

1. 1. Domestic and International

All orders delivered within Australia automatically have tracking.

 

International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

1. International Customs, Duties and Taxes

 

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. HWH Crystals is not responsible for any possible customs and taxes applied to your order. We have no control over the process or

additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

1. Damages

 

If there is any damage to the packaging on delivery, contact us immediately at [email protected].

1. Missing or Lost Package

 

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. HWH Crystals politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at [email protected] to report missing or lost packages.

1. Questions